Frequently Asked Questions
Everything you need to know about your Canella Lane shopping experience.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Please ensure the garments are free of perfume, makeup, or deodorant marks to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring your bust, waist, and hips and comparing them to our specific garment measurements as sizing can vary between styles.
Do you ship internationally?
Yes, Canella Lane ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.
Can I exchange an item for a different color or size?
Yes, we offer free exchanges for different sizes or colors of the same style, provided the item is in stock. You can initiate an exchange through our online Returns Portal.